Shipping policy

Shipping Policy

Last updated: November 10, 2026

At POLDRAMESKUNA LLC, all products currently sold through poldrameskuna.com are digital products.

This Shipping Policy explains how our downloadable reflective and spirituality-focused guides are delivered and what customers should do if they experience an access or delivery problem.

1. Company Information

POLDRAMESKUNA LLC
EIN: 98-1986528
8206 Louisiana Blvd NE Ste A 9294
Albuquerque, NM 87113
United States

Email: contact@poldrameskuna.com
Phone: +1 (505) 682-4448
Website: poldrameskuna.com

2. Digital Products Only

POLDRAMESKUNA LLC sells downloadable digital educational and reflective products relating to:

Everyday rituals
Personal reflection
Moon-inspired journaling
Crystals as symbolic objects
Personal symbolism
Meaningful spaces at home
Journaling prompts
Reflection exercises
Downloadable PDF ebooks
Related digital resources

Unless expressly stated otherwise, all products are digital.

3. No Physical Shipping

Purchasing a POLDRAMESKUNA digital product does not include:

Printed books
Crystals
Candles
Journals or notebooks
Decorative objects
Furniture
Ritual kits
Spiritual accessories
Other physical products

Because our products are digital:

No physical package is shipped.
No postal or courier service is used.
No physical tracking number is provided.
No conventional physical shipping fee normally applies.
No physical delivery timeframe applies.
No physical customs or import process applies.

Any reference to “delivery” means electronic delivery of digital content.

4. Digital Delivery

After successful payment, purchased digital products may be supplied through one or more electronic methods used by our store, including:

A download link displayed after checkout.
Email containing access or download information.
Customer-account access, where applicable.
A secure digital-delivery page.
Another electronic access method presented during or after checkout.

The exact delivery method may vary depending on the product and digital-delivery system used by POLDRAMESKUNA LLC.

5. Delivery Timing

Digital products are generally made available immediately or shortly after successful payment.

Access may occasionally be delayed due to:

Payment verification
Fraud-prevention checks
Email delivery issues
Technical problems
Hosting interruptions
Third-party service outages
Incorrect customer information

6. Customer Information

Customers are responsible for providing accurate information during checkout.

Incorrect email, billing, or account information may delay access to a purchased digital product.

7. If You Cannot Access Your Order

If you cannot access a purchased digital product, please first check:

Your email inbox
Spam or junk folders
Promotions or secondary inbox folders
The email address entered during checkout
The order-confirmation page

If you still cannot access your product, contact:

contact@poldrameskuna.com

Where available, include:

Your full name
Email address used for purchase
Order number
Product purchased
Purchase date
Brief description of the issue

8. Response Time

We aim to respond to delivery, access, and customer-support enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

9. Technical Access Problems

If a technical issue prevents access to a legitimately purchased digital product, we may, where appropriate:

Resend access information.
Provide a replacement download link.
Provide a replacement file.
Correct an account-access issue.
Provide reasonable technical assistance.

If a problem on our side cannot reasonably be resolved, the matter may be handled under our Refund Policy and applicable law.

10. Download or Access Restrictions

Where reasonable security restrictions apply, these may include:

Download limits
Link expiration
Account authentication
Anti-fraud measures
Measures intended to prevent unauthorized redistribution

Legitimate customers experiencing an access problem may contact us for assistance.

11. Device and Software Requirements

Customers are responsible for having:

A compatible computer, tablet, or smartphone.
Appropriate software to access PDF-format content.
Internet access where required.
Sufficient device storage where applicable.

12. Printing for Personal Use

Where permitted by the applicable product licence, customers may print selected pages for their own personal use, including:

Journal prompts
Reflection pages
Ritual notes
Symbolism exercises
Personal-space planning pages
Reference materials

Printing permission does not authorize:

Commercial reproduction
Redistribution
Resale
Public uploading
Third-party file sharing

13. Physical Objects Are Not Included

Purchasing a POLDRAMESKUNA digital guide does not include physical:

Crystals
Candles
Journals
Decorative objects
Trays
Furniture
Spiritual or ritual accessories

Any objects shown in website imagery are illustrative unless expressly stated otherwise.

14. No Professional Spiritual Services

Purchasing a POLDRAMESKUNA guide does not include:

Personal spiritual readings
Psychic readings
Fortune telling
Religious counselling
Therapy
Medical services
Individualized spiritual coaching

15. Moon-Inspired Content

Moon-related content is presented as a symbolic framework for personal reflection.

It does not claim that lunar phases scientifically control:

Mood
Behaviour
Health
Personality
Relationships
Future events

16. Crystal-Related Content

POLDRAMESKUNA may discuss crystals as symbolic or meaningful objects.

Purchasing a guide does not include physical crystals and does not provide medical or therapeutic treatment.

17. No Healing or Manifestation Guarantee

Successful delivery of a POLDRAMESKUNA digital product does not guarantee:

Healing
Manifestation
Increased luck
Relationship changes
Financial changes
Health improvements
Prediction of future events
Any specific spiritual outcome

18. Customer Choice

Customers remain free to adapt or disregard any reflective prompt according to their own:

Beliefs
Preferences
Circumstances
Personal practices

No particular religion or belief system is required.

19. Shared Spaces

Customers creating a personal reflection area at home remain responsible for respecting:

Shared household space
Property rules
Safety
Other people's possessions
Other people's beliefs and preferences

20. Candles and Third-Party Objects

If customers independently choose to use candles or other physical objects, they remain responsible for following applicable safety guidance and manufacturer instructions.

21. Third-Party Products and Services

POLDRAMESKUNA materials may refer generally to:

Crystals
Journals
Candles
Decorative objects
Books
Other reflective or spiritual resources

POLDRAMESKUNA LLC does not control these third parties.

Problems involving third-party products or services do not constitute a failure to deliver a POLDRAMESKUNA digital product.

22. Payment Verification

Digital access may be delayed until payment has been successfully authorized or confirmed.

Banks, card issuers, payment processors, or financial institutions may occasionally delay payment confirmation.

POLDRAMESKUNA LLC is not responsible for delays caused solely by third-party payment providers.

23. Fraud Prevention

Certain transactions may be reviewed for security or fraud-prevention purposes.

Access may be temporarily delayed where there is a reasonable concern involving:

Unauthorized payment
Suspected fraud
Incorrect billing information
Unusual transaction activity
Payment verification

24. International Digital Delivery

Our digital products may be available to customers in different locations, subject to applicable restrictions.

Because products are delivered electronically, traditional international physical shipping charges do not apply.

25. Customs and Import Charges

Because POLDRAMESKUNA products are digital, there are generally no:

Physical customs charges
Courier charges
Postal charges
Physical import duties
International physical shipping fees

Applicable taxes on digital products may still be calculated where required.

26. Incorrect Digital Product

If you receive access to a digital product different from the one purchased, please contact us.

After verifying the order, we will normally provide access to the correct product.

27. Unauthorized Sharing

Purchased digital content is intended for the purchasing customer.

Customers may not:

Share download links publicly.
Redistribute purchased ebooks.
Resell digital files.
Upload files to file-sharing services.
Provide unauthorized copies to third parties.

Further restrictions are described in our Terms of Service.

28. Changes to Digital Delivery

POLDRAMESKUNA LLC may change the systems used to provide digital products, including:

Download providers
Email-delivery systems
Customer-account systems
File-hosting providers
Access methods

Any changes will be intended to maintain reasonable access to legitimately purchased products.

29. Future Physical Products

This Shipping Policy currently applies to digital products.

If POLDRAMESKUNA LLC begins selling physical products in the future, separate shipping charges, delivery periods, tracking information, and return conditions may apply.

30. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our products, digital-delivery systems, website functionality, business practices, or applicable requirements.

The current version will display its latest revision date.