Refund policy

Refund Policy

Last updated: November 10, 2026

At POLDRAMESKUNA LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

POLDRAMESKUNA sells downloadable digital educational and reflective guides focused on personal spirituality, everyday rituals, journaling, symbolism, crystals as meaningful objects, and creating personal spaces for reflection.

Because our products are digital and delivered electronically, different refund conditions apply compared with physical products.

1. Company Information

POLDRAMESKUNA LLC
EIN: 98-1986528
8206 Louisiana Blvd NE Ste A 9294
Albuquerque, NM 87113
United States

Email: contact@poldrameskuna.com
Phone: +1 (505) 682-4448
Website: poldrameskuna.com

2. Products Covered

This Refund Policy applies to digital products sold through poldrameskuna.com, including:

Everyday ritual guides
Reflection guides
Moon-inspired journaling guides
Crystal symbolism guides
Personal-space reflection guides
Journaling prompts
Reflection worksheets
Downloadable PDF ebooks
Related digital educational resources

Unless expressly stated otherwise, all products are digital.

No printed books, crystals, candles, notebooks, furniture, decorative objects, ritual kits, spiritual consultations, or other physical products or professional services are included.

3. Digital Products

Digital products may be made available immediately or shortly after successful payment.

Once a digital product has been delivered, accessed, or downloaded, purchases are generally considered final except where:

This Refund Policy provides otherwise.
A technical delivery problem occurs.
The wrong digital product is supplied.
A duplicate or incorrect charge occurs.
A transaction was unauthorized.
Applicable law requires a refund, replacement, cancellation, or other remedy.

Nothing in this Policy excludes, restricts, or limits mandatory consumer rights that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the law applicable to a customer's purchase, certain withdrawal or cancellation rights may apply to digital content.

Where permitted by applicable law, those rights may cease once digital delivery begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end an applicable withdrawal right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

You were charged more than once for the same purchase.
You received a digital product different from the one ordered.
The supplied file is corrupted or cannot reasonably be opened.
A download or access link does not work.
You did not receive access after successful payment.
A technical problem on our side prevents access.
You were charged an incorrect amount.
A transaction was made without your authorization.
You purchased the wrong guide and have not yet accessed or downloaded it.
A remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical issue by providing:

Corrected access
A replacement download link
A replacement file
Reasonable technical assistance

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds where:

You simply change your mind after accessing the product.
You no longer want or need the guide.
You expected a printed book or physical product.
You expected crystals, candles, notebooks, or decorative items to be included.
You do not personally connect with the writing style, prompts, symbolism, or reflective approach.
You expected a particular emotional or spiritual outcome.
You expected a ritual or journaling practice to create guaranteed external changes.
You expected healing, manifestation, prediction, or measurable energetic effects.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact:

contact@poldrameskuna.com

Where appropriate, we may:

Resend access information.
Provide a replacement download link.
Provide a replacement file.
Correct an account-access issue.
Provide reasonable technical assistance.

If a technical problem on our side prevents delivery and cannot reasonably be resolved, an appropriate refund or other remedy may be provided.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a delivery, access, payment, or technical issue.

This 14-day period is a recommended customer-service reporting period only.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@poldrameskuna.com

Where available, include:

Your full name
Email address used for purchase
Order number
Product purchased
Purchase date
Description of the issue
Relevant screenshots or supporting information

10. Response Time

We aim to review and respond to refund requests and customer-service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, an unintended duplicate charge will normally be refunded to the original payment method.

12. Incorrect Digital Product

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product after verifying your order.

13. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us promptly.

Nothing in this section limits rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once POLDRAMESKUNA LLC submits a refund, the time required for funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

15. Educational and Reflective Purpose

POLDRAMESKUNA products provide general educational, creative, and reflective content.

They do not constitute:

Medical advice
Psychological treatment
Mental-health diagnosis
Spiritual certification
Professional religious counselling
Scientific assessment
Financial, legal, or professional advice

16. Personal Spirituality

POLDRAMESKUNA's materials are designed to allow customers to explore personal meaning in their own way.

Customers are not required to follow:

A specific religion
A particular spiritual belief system
A fixed ritual structure
A specific interpretation of symbols

17. Everyday Rituals

Our ritual-related content is intended as a framework for personal reflection.

Rituals described in our products do not guarantee:

External changes
Improved luck
Financial outcomes
Relationship outcomes
Health outcomes
Manifestation of specific events

18. Moon-Inspired Journaling

Moon imagery may be used as a symbolic or creative framework for reflection.

POLDRAMESKUNA does not claim that lunar phases scientifically determine:

Mood
Behaviour
Personality
Relationships
Health
Future events

19. Crystals and Personal Meaning

Our crystal-related guides use crystals as symbolic or meaningful objects.

POLDRAMESKUNA does not claim that crystals:

Heal illness
Treat symptoms
Emit measurable healing energy
Change external events
Guarantee emotional outcomes
Predict the future

20. No Crystal Ingestion or Elixirs

Our products do not recommend:

Ingesting crystals
Preparing crystal elixirs for consumption
Applying unsafe minerals to the body
Using crystals as a substitute for medical care

21. Personal Reflection Spaces

Our guides may offer ideas for creating a small personal space for:

Journaling
Quiet reflection
Meaningful objects
Personal rituals

Customers remain responsible for choosing arrangements suitable for their own home and circumstances.

22. Shared Homes

Where a customer lives with other people, they remain responsible for respecting:

Shared spaces
Household rules
Safety
Other people's belongings
Other people's beliefs and preferences

23. No Guaranteed Results

POLDRAMESKUNA does not guarantee:

Healing
Manifestation
Improved mental health
Improved relationships
Financial outcomes
Greater luck
Future predictions
Spiritual transformation
A particular emotional result

24. Third-Party Products and Services

Our guides may refer generally to:

Journals
Crystals
Decorative objects
Candles
Books
Other reflective or spiritual resources

POLDRAMESKUNA LLC does not control third-party products or services and cannot guarantee their:

Availability
Quality
Safety
Pricing
Claims
Continued operation

25. Fraud and Abuse

POLDRAMESKUNA LLC may refuse a refund request where there is reasonable evidence of:

Fraud
False information
Intentional abuse of this Policy
Repeated misuse of refund requests
Unauthorized redistribution
Attempts to obtain digital content without legitimate payment

Each request will be considered individually and subject to applicable law.

26. Mandatory Consumer Rights

Nothing in this Refund Policy excludes, restricts, waives, or limits any consumer right or legal remedy that cannot lawfully be excluded.

27. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, services, digital-delivery systems, business practices, or applicable requirements.

The current version will display its latest revision date.